Penang and Kota Kinabalu Branches – Update to Counter Services (Effective 17 April 2026)

Dear Valued Customer,

In line with the winding down process of Kuwait Finance House (Malaysia) Berhad (KFHMB / the Bank) as announced in July 2024, we would like to inform you of an update to our services at the Penang and Kota Kinabalu branches.

Effective 17 April 2026, cash transactions at the counter (including cash deposits and withdrawals) will no longer be available at these branches.

You may continue to perform your cash transactions conveniently via our Self-Service Terminals and Cash Recycler Machines, available daily from 7:00a.m. to 12:00a.m.

Please note that physical gold transactions will only be available until 29 May 2026.

If you require these services, you may visit any of our other KFH Malaysia branches nearest to you. Alternatively, you can continue to access your account(s) anytime, anywhere through KFH Online.

Should you need any assistance, please contact our Customer Contact Centre at 1 300 888 534 (8:00a.m. to 8:00p.m. daily).

We appreciate your understanding and continued support.

Thank you for banking with us.

Yours sincerely,

KFH Malaysia

Cawangan Pulau Pinang dan Kota Kinabalu – Kemaskini Perkhidmatan Kaunter (Berkuat kuasa 17 April 2026)

Pelanggan yang dihargai,

Sejajar dengan proses penutupan operasi Kuwait Finance House (Malaysia) Berhad (KFH Malaysia) yang telah diumumkan pada Julai 2024, kami ingin memaklumkan terdapat kemaskini kepada perkhidmatan di Cawangan Pulau Pinang dan Kota Kinabalu.

Berkuat kuasa 17 April 2026, urus niaga tunai di kaunter (termasuk deposit dan pengeluaran tunai) tidak lagi disediakan di cawangan-cawangan ini.

Anda masih boleh melakukan urus niaga tunai dengan mudah melalui Terminal Layan Diri dan Mesin Kitar Semula Tunai kami yang beroperasi setiap hari dari 7.00 pagi hingga 12.00 tengah malam.

Sila ambil maklum bahawa perkhidmatan transaksi emas fizikal disediakan di cawangan-cawangan ini sehingga 29hb Mei 2026.

Sekiranya anda memerlukan perkhidmatan tersebut, anda boleh mengunjungi mana-mana cawangan KFH Malaysia lain yang terdekat. Sebagai alternatif, anda juga boleh mengakses akaun anda pada bila-bila masa, dimana sahaja melalui KFH Online.

Sekiranya anda memerlukan bantuan lanjut, sila hubungi Pusat Khidmat Pelanggan kami di talian 1 300 888 534 (8.00 pagi hingga 8.00 malam setiap hari).

Kami menghargai sokongan berterusan dan kerjasama anda.

Terima kasih kerana memilih Kuwait Finance House (Malaysia) Berhad.

Yang benar,

KFH Malaysia