Client Charter

At Kuwait Finance House (Malaysia) Berhad, we are committed to ensuring the privacy of your information. We understand as a customer using our website, how important the privacy of your personal information is to you. Five key commitments are at the heart of our Client Charter, our promises to you. And we follow them to ensure that you are treated fairly and enjoy a good standard of service. Rest assured that we will act fairly and reasonably in all our dealings with you by meeting all the commitments and principles in this Charter.

We place great emphasis in protecting and ensuring the safety and security of operations in our financial services. Best efforts are made in ensuring that our products and services, all of which are offered by us or our third party vendors, are dependable, reliable and secure. State-of-the-art security infrastructures have been implemented to prevent unauthorised access or data theft. These are engaged to protect, secure and safeguard the integrity and privacy of any transaction which you may enter into with us. This reinforces our endeavour in providing banking services that is secure and confidential.

We have placed precautionary measures to protect our customers and their data in all their transactions. It is our policy to respect, maintain, protect and safeguard, at all times, the privacy of your personal, banking and financial information as well as any other information which you have disclosed, shared, exchanged or otherwise provided to us. In pursuance of this objective, we have set out certain principles regulating the privacy of your information. These are specified and elaborated in our Privacy Policy.

We ensure that all our staff are well trained and possess the required skills and knowledge to carry out their duties efficiently and effectively, because we believe that your comfort and satisfaction is of paramount importance to us. To cater to your individual needs, we offer products that are best suited for you and constantly seek new products and services that are flexible and beneficial for you.

We also take immense effort to ensure transparency in delivering our products and services to meet your expectations in a clear, concise, accurate and responsible manner. Thus, we ensure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.

We welcome enquiries and feedback from our customers, as it will provide us a benchmark to further improve on our products and services. On our part, we will do our best to respond in a timely manner that will give assurance of an enhancement to our efficiency.

If you have any questions, concerns, or comments about our website, you may contact us at:

Contact Centre
Retail Banking Division
Level 24, Menara Prestige
No. 1, Jalan Pinang, PO Box 10103
50704 Kuala Lumpur

Tel : 1300 888 534
Fax : 03-2168 0001
Email : [email protected]