Terms & Conditions of Access

" Account (s)"

means one or more of Customer's savings, current, KFH Malaysia Card, financing, investment or any other accounts with the Bank which may be accessed through the Internet Banking Services as may be determined by KFH Malaysia from time to time.

"Account terms"

means the terms and conditions of the relevant Account(s) which may be accessed through the Internet Banking Services.

"Bank or KFH Malaysia"

means Kuwait Finance House (Malaysia) Berhad (No. 672174 T), a company incorporated in Malaysia, having its registered office at Level 18, Tower 2, ETIQA Twins. 11, Jalan Pinang, P.O. Box 10103, 50704 Kuala Lumpur, Malaysia.

"Banking Services"

means products and services of the Bank that are made available to Customer on KFH Malaysia Internet Banking website.

"Bill"

means the latest Bill, renewal Notice and/or payment demand received by Customer from a Service Provider and which has to be paid within the time frame stipulated in the Service Provider Bill/Contract.

"Business Day"

means any day from Monday to Friday on which the Bank is open for business in Kuala Lumpur, Malaysia, but does not include any public holiday.

"Customer"

means the person or persons in whose name(s) the Account(s) is/are maintained with the Bank.

"I-PIN"

means the personal identification number given to the Credit Card customer for first time login and registered online to KFH Malaysia's Internet Banking Services.

"Internet Banking Services"

means the Banking products and services which Customer may access through the use of a personal computer terminal and modem over the Internet, upon the correct input of Username and Password.

"Username"

means a unique name made up of a string of characters chosen by Customer which must be keyed in by Customer in order for Internet Banking Service system to associate the Username with the Customer's user profile and Account(s).

"Password"

means a unique string of characters chosen by Customer and known only to Customer and the Bank's computer system, which must be keyed in by Customer in order for Internet Banking Services system to authenticate Customer's Username and grant Customer access to the Internet Banking Services.

"Ringgit Malaysia" or "RM"

means the lawful currency of Malaysia.

"Service Provider"

means billing corporations approved by KFH Malaysia from time to time and displayed on the Internet Banking Services bill payment screen.

"Third Party Accounts"

an account to which the customer wish to make a fund transfer either within the KFH Malaysia or outside the KFH Malaysia.

"Terms and Conditions"

means these Terms and Conditions governing the use of the Internet Banking Services.

"Transaction Access Code (TAC)"

is a security feature that has been implemented to provide second layer of protection for online banking transactions, in addition to your KFH Malaysia Internet Banking Login ID and Password. It is a unique, 6 digit code that needs to be entered for specific online transactions.

1.1

To be eligible to subscribe to Internet Banking Services, Customer must have an existing account with the Bank on the condition of there being one authorised signatory only and the Customer being 18 years and above.

1.2

The Customer may apply to Internet Banking services subject at all times to the Bank's sole and absolute discretion whether to reject or accept the application.

1.3

Should the Bank reject the application, the Bank is not obliged to provide any reason for such rejection or to respond to any request for information from the Customer.

2.1

Customer's use of the Internet Banking Services are governed by these Terms and Conditions, which are to be read together with the relevant Account Term, the terms and conditions governing the accounts, services and/or products of KFH Malaysia, the Bank's rules and regulations and the rules and regulations of any funds transfer system to which the Bank belongs.

2.2

Where there is any conflict or inconsistency between these Terms and Conditions and the relevant Account terms, these Terms and Conditions shall prevail to the extent of such conflict or inconsistency.

2.3

The Customer agrees to properly maintain and comply with the relevant Account Terms and any other rules and/or regulations governing Customer's Account(s).

3.1

The Customer agrees that the first use of the Internet Banking Services by the Customer will constitute your agreement to and receipt of these Terms and Conditions as well as your acknowledgement and acceptance of the inherent risks in conducting any transaction over the Internet.

3.2

The Customer agrees to use the Internet Banking Services solely as provided by these Terms and Conditions.

4.1

The Customer, may at his own cost and expense, be responsible for the purchase, cost, installation and operation of the computer equipment, for the software (including internet browser software) used in accessing the Internet Banking Services and for the maintenance of an account with a Network Service Provider to enable Customer to access the Internet Banking Services.

4.2

The Customer shall be responsible for all telecommunication charges incurred including such subscription charges, fees and other charges imposed by the Network Service Provider and any other third parties.

5.1

Use by the Customer of the Internet Banking Services at any time and from time to time shall indicate to the Bank, the Customer's acceptance and agreement and continued acceptance and agreement of the provision of the Terms and Conditions and of the risks in conducting any transaction over the Internet.

5.2

For First Time Login, the Customer will be required to choose a Username and a password and to fill up certain information required for the first time login. Upon the on screen confirmation by the Bank of the Username and password, Customer's access to the Internet Banking Services will be deemed to have been activated.

5.3

Thereafter, to access the Internet Banking Services, each time the Customer will need to key in:

5.4

The Customer agrees that the Bank has the right to invalidate their Username and Password without being obliged to offer to the Customer any explanation or any reason thereof or any prior notice and that the Customer will not hold the Bank liable for any loss or damage which the Customer may suffer as a result of such invalidation of Customer Username and Password.

6.1.1

Account Information, Account History, Account Summary

6.1.2

Funds Transfer, Third Party Account Fund Transfer

6.1.3

Bill payment with Service Provider

6.1.4

Prepaid Reload

6.1.5

Cheque Management which include cheque book request, cheque status inquiry, cheque return inquiry and stop cheque.

6.1.6

Such other Banking Services as the Bank and / or any other third party may from time to time, make available to the Customer on the Internet Banking services.

7.1

The Customer hereby authorises the Bank to comply with instruction(s) given by themselves in respect of the Internet Banking Services including but not limited to authorizing the Bank to withdraw, transfer or otherwise deal with any or all Customer monies in any Account(s), and to deliver, dispose of or deal with any securities, documents or other property of the Customer.

8.1

The Customer agrees that any instruction(s) received by the Bank after the successful use of the Customer's Username and password by the Customer or someone purporting to be the Customer to gain access to the Internet Banking Services shall be deemed to have been issued by the customer notwithstanding that such instruction(s) may have been issued by a third party, whether authorised or otherwise. The Customer agrees that such instruction(s) should be binding on the Customer upon their transmission to the Bank.

8.2

The Customer agrees that the Bank shall be entitled to act on any instruction transmitted after the successful use of their Username and Password, to gain access to the Internet Banking services by the Customer or someone purporting to be the customer or by any third party whether authorised or unauthorised, and the customer agrees that the Bank shall not be liable for any loss which the Customer and/or any third party may incur by the Bank by so doing.

8.3

The Customer agrees that it is the Customer's responsibility to review regularly the Transaction Record pertaining to any Internet Banking Services transaction initiated on the Customer instruction; the Customer further agrees that the Bank shall not be held liable for any mutilation, interruptions, omission, errors, delay or from its non-receipt or misinterpretation of the Customer instructions.

8.4

Should the Customer have any reason to believe that an instruction has not been accurately or completely received by the Bank, you shall inform the Bank by telephone immediately and in any case not later than twenty four hours (24) after transmission of the relevant instruction(s) by the Customer himself.

8.5

The Bank may at its sole discretion, refuse to carry out any of the Customer's instructions where the Customer's instructions are inconsistent with the Bank's policy or any rules or regulations currently in force or for any other reasons.

9.1

The Internet Banking Service is intended to be available 7 days a week, 24 hours. However, the Customer must acknowledge that at certain times some or all of the Internet Banking Services may not be accessible due to system maintenance or reasons beyond the control of the Bank. Notwithstanding the above, the Customer must acknowledge that the Bank specifically does not warrant that the Internet Banking Service will be available at all times.

9.2

In the event that any or all of the Internet Banking Services are not accessible for whatever reason, you agree to use alternative means, including but not limited to KFH Malaysia's Automated Teller Machine or a KFH Malaysia branch, to issue instructions in respect of the Internet Banking Services.

9.3

The Bank may at any time and from time to time, without prior notice and at its absolute discretion, withdraw any of the existing services or vary or modify its existing services of without assigning any reason thereof and the Customer agrees that the Bank shall not be liable for any loss or damage which the Customer may suffer as a result of the Bank's actions.

10.1

The Customer agrees and accepts that the Bank reserves the right to impose such limits and conditions to all the transactions performed by the Customer through the Internet Banking Services as the Bank deems fit from time to time. The Customer further agrees and accepts that the Customer's transactions is limited to such maximum daily limit that may imposed by the Bank from time to time. The Customer shall ensure that the limit shall be observed.

10.2

In the event that the Customer's account is overdrawn for any reason whatsoever including the exercise by the Bank of its right of set-off or as a result of the Bank executing the Customer's instructions, the Customer shall on demand pay to the Bank the amount of moneys overdrawn and until such payment, the Customer shall abstain from performing any other transaction in the Customer's account through the Bank Services or otherwise.

11.1

The Bank does not warrant the accuracy of any information pertaining to your Account(s) as reported through the Internet Banking Services.

11.2

The Customer acknowledges that any information pertaining to the Customer Account(s) as reported through the Internet Banking Services may not always be completely up to date as there may be transactions and/or instructions which, without limiting the generality of the foregoing, have yet to be processed by the Bank, require verification of the Bank or are in progress. The Customer specifically agrees that the account balance as reported through the Internet Banking Services shall not for any purpose whatsoever be taken as conclusive of Customer's Account balance with the Bank.

11.3

The Bank will issue the Customer such Statements of Account as agreed in the relevant Account Terms. A Statement of Account will include the Internet Banking Services transactions carried out on the Customer instruction which are relevant to the Customer Account(s).

12.1

The Bank may at any time and from time to time, without prior notice and at its absolute discretion, withdraw any of the the Service Provider(s) from its list or amend its list of Service Provider(s) without assigning any reason thereof and the Customer agrees that the Bank shall not be liable for any loss or damage which the Customer may suffer as a result of the Bank's actions.

12.2

The Customer shall adhere to the terms and conditions of each Service Provider (s) with regard to settling of the respective bills.

12.4

The Customer acknowledges that each Service Provider(s) may have requirements as to the procedures of settling their respective Bills, as to when payment of such Bills are to be effected and the terms applicable to such payments. The Customer hereby agrees to abide by the requirements and terms of each Service Provider(s) in respect of settling their respective bills as may be varied from time to time.

12.5

Under a situation whereby Customer's account has been debited for the bill payment but KFH Malaysia has failed to forward the payments to the payee corporation on the due date which is beyond the control of KFH Malaysia, the customers shall be liable for whatsoever any losses due to the late payment unless it is due to the negligence on the part of KFH Malaysia.

13.1

Funds Transfer instruction where the Customer is transferring funds to either Customer own Account or a third party account maintained with the Bank will be transacted and received by the payee immediately.

13.2

Funds Transfer instruction where the Customer is transferring funds to a third party account maintained with the Bank shall subject to such limits and conditions as imposed and/or revised by the Bank or relevant authorities at their absolute discretion from time to time.

14.1

To prevent unauthorised access and to ensure only the Customer can access and using the services, the Customer should adhere to the following security procedures at all times:

15.1

The Customer hereby acknowledges the strict requirement of confidentiality and obligations imposed upon the Bank under the Islamic Banking Act 1983 and undertakes not to do or cause to be done any act or omission which may cause the Bank to breach its strict duty of confidentiality and obligations as aforesaid. The obligations on the Customer herein shall survive the termination and/or expiry of the Terms and Conditions herein.

15.2

The Customer undertakes to observe all security measures prescribed by the Bank concerning your Internet PIN, Username and Password or generally in respect of the use of the Internet Banking Services.

15.3

Should the Customer receive any data and information through the Bank's Internet Banking Services which is not intended for the Customer's computer system immediately and that Customer shall notify the Bank by telephone immediately and in any case not later than 12 hours thereof.

16.1

The Customer hereby consents to the disclosure of customer's information made available through Internet or to be made known to KFH Malaysia authorized personnel and within KFH Malaysia, its vendors, agents and service companies that provide support or services for KFH Malaysia products and services for providing more wide range of products and services.

16.2

The customer hereby consents to the disclosure of customer's information to such person stated herein and as permitted by law.

16.3

Whilst the Bank will use its best endeavours to ensure that all information transmitted or received using the Bank's Internet Banking Services is secure and cannot be accessed by unauthorised third parties, the Bank does not warrant the security of any information transmitted by the Customer using the Bank's Internet Banking Services. Accordingly, the Customer hereby accepts the risk that any information transmitted or received using the Bank's Internet Banking Services may be accessed by unauthorised third parties and the Customer agree not to hold the Bank liable for any such unauthorised access or any loss or damage suffered as a result thereof.

16.4

The Customer further agrees that neither the Bank nor any of its officers shall be liable for any loss or damage suffered by the Customer as a result of disclosing, divulging or revealing of any information concerning the Customer Account(s) with the Bank as provided for in item 15.1 above.

17.1

The Customer acknowledges that the Bank makes no warranties or representations of any kind with respect to the Internet Banking Services, whether express or implied, including but not limited to merchantability or fitness for a particular purpose. Neither the Bank nor any other parties involved in the creation, production or delivery of the Internet Banking Services assume any responsibilities with respect to the Customer use thereof. No oral or written information or advice given by the Bank or the Bank's employees shall create a warranty in any way increase the scope of the warranty, and the Customer may not rely on any such information or advice.

17.2

The Bank shall not be responsible or liable for any loss caused or damage incurred or suffered by the Customer or any other person as a consequence of using the Internet Banking Services.

18.1

The Customer acknowledges that all proprietary rights (including without limitation title, pattern rights and copyrights) in the Internet Banking Services shall at all times vest and remain vested with the Bank.

19.1

The Customer acknowledges that the Bank shall be entitled to levy or impose service charges or transaction fees from time to time in respect of the Internet Banking Services rendered to Customer subject to the Bank having given the Customer prior notice thereof.

19.2

Notwithstanding with item 19, the Customer agrees that they shall remain liable to pay any fees and charges payable to the Bank in accordance with the Account Terms of the Customer Account(s).

19.3

The Customer acknowledges that they are responsible for all telephone charges incurred in accessing and/or connecting to the Internet Banking Services. The Customer is also responsible for any fees and charges imposed by any Network Service Provider.

19.4

Subject to the Account Terms, the Customer acknowledges that the Bank reserves the right to debit the Customer relevant Account(s) for any Government charges, stamp duties or taxes payable as a result of the use of the Internet Banking Services.

20.1

The use of the Internet Banking Services outside of Malaysia is subject to the Exchange Control Regulations of Bank Negara Malaysia or any fiscal or exchange control requirements operating in the country where the transaction is effected or requested; and the laws and regulations of Malaysia and the country where the transaction is effected or requested.

20.2

The maximum amount of transaction and the purpose for which it is effected may be determined by Bank Negara Malaysia and the laws and regulations of the country in which the transaction is effected or requested.

20.3

The Customer hereby agrees that they are using the Internet Banking Services at own initiative and are responsible for Customer compliance with local laws.

21.1

The Customer hereby agrees that the Bank's record and any records of the instruction, communications, operations or transactions made or performed, processed or effected through the Bank's Internet Banking Services by Customer or a person purporting to be the Customer with or without the Customer consent or any record of transaction relating to the operation of any of the Bank's Internet Banking Services shall be binding and conclusive evidence of the transaction and the Customer liability to the Bank.

21.2

The Customer agrees that the Bank has the sole and absolute right to require the Customer to maintain a minimum balance at any one time in the Customer's Account(s). The Customer failure to maintain such minimum balance as required by the Bank could at the Bank's discretion result in a penalty being imposed against the Customer or lead to a suspension or termination of the Internet Banking Services.

21.3

Any instructions transmitted by the Customer after the relevant cut-off time on any day will be posted in the books and records of the Bank on or for the next business day following the date of instruction.

21.4

The Customer shall not be entitled to use the Internet Banking Services, if there exists any restrictions whatsoever on the Customer Account(s) either imposed by the Bank or by the relevant authorities.

22.1

Notwithstanding anything herein to the contrary, the Bank may at any time, in its absolute discretion suspend or terminate your right of access to the Internet Banking Services or any portion of it without notice and without any obligation to give any reasons therefore or for any reason whatsoever.

22.2

The Bank is entitled to terminate the Customer's right of access to the Internet Banking Services should the Customer cease to maintain any Account(s) with the Bank which can be accessed via the Internet Banking Services or should the Customer access to such Account(s) be restricted by the Bank or any other party for any reason.

22.3

The Customer may terminate the Internet Banking Services by giving prior written notice to the Bank. The Internet Banking Services will be cancelled within seven (7) days from the date of the Bank's receipt of the said notice of termination and the Customer hereby agree not to use the Internet Banking Services and further agree that the Bank shall not be obliged to effect any of the Customer instructions received on any day falling after the receipt of the Customer notice of termination.

22.4

The Customer acknowledges that termination will not affect the Customer's liability or obligations in respect of instructions processed by the Bank on the Customer's behalf.

23.1

The Customer agrees to indemnify and keep the Bank indemnified from and against any and all claims, losses, liabilities, cost and expenses (including but not limited to any legal fees) arising directly or indirectly or which may arise out of the Customer's breach or violation of these terms and conditions or any third party rights or the Customer use purported use of the Internet Banking Services or due to the delay and/or failure of such Internet Banking Services. This obligation to indemnify the Bank shall survive the termination of this service.

26.1

The Bank reserves the right to add, amend, delete or vary any of these terms and conditions by way of notice as deemed suitable by the Bank from time to time.

26.2

Notwithstanding the same, the Customer should be able to view the revised Terms and Conditions upon access to the Internet Banking Services and use of the services thereafter shall constitute the Customer's acceptance to the variations, amendments or supplements.

28.1

The Customer hereby consents to all notices and other communications which concern the Internet Banking Services or are required under these Terms and Conditions or may be given by the Bank in any on one of the following manners:-

28.2

All notices to the Bank concerning the Internet Banking Services and these Terms and Conditions shall be in writing, signed by the Customer and sent to the Bank at the following address or in such other way as the Bank may notify the Customer from time to time:

29.1

Should there be any enquiries or require any assistance, please refer to our Contact Centre at 1300 888 534 (KFH). In addition, the Customer is advised to review our Privacy, Security and Client Charter in this website.

29.2

In the event that the Customer has any complaints and/or disputes arising from the Internet Banking Services and these Terms and Conditions, please refer the matter to the Bank at the address stated in item 28.2 above and specifying the nature of your complaint and/or dispute. The parties hereby agree to try to settle the matter amicably.